Refund Policy

E-Line Freelance LLC · Effective August 13, 2026

This policy covers payments made to E-Line Freelance LLC ("E-Line Freelance", "we") for data services and training programs.

Freelancers are never charged

Applying, assessments and onboarding are free, always. Since freelancers never pay us anything, there is nothing to refund on the freelancer side. Anyone asking freelancers for a fee in our name is not us.

Client projects

• Every project starts with a free consultation and a written quote. You pay nothing until you accept the quote.
• If we have not started work on an accepted quote, you may cancel for a full refund of any amount already paid.
• Once work is under way, cancellations are settled pro-rata: you pay for work completed and reviewed to date, and any remainder already paid is refunded.
• If a delivery does not meet the quality bar agreed at scoping, tell us within 14 days of the batch delivery — we will re-work it at no charge or refund that batch.

Training programs

• Cancel more than 7 days before the program start for a full refund.
• Cancel within 7 days of the start for a 50% refund, or reschedule once at no charge.
• After a program has started, fees for delivered sessions are non-refundable; undelivered sessions are refunded pro-rata.

How refunds are paid

Approved refunds go back to the original payment method within 14 business days.

Contact

To request a refund or ask about this policy, email morristhimba@gmail.com with your project or engagement reference.